Key Accounts Associate

Key Responsibilities:

• Manage a portfolio of B2B clients in the PTL logistics business.
  
• Build strong relationships with existing customers to ensure long-term retention.
  
• Act as the primary point of contact for client queries, escalations, and operational support.
  
• Conduct regular business reviews with clients to understand requirements and improve service quality.
  
• Drive shipment volume growth from existing accounts.
  
• Identify upselling and cross-selling opportunities for additional logistics services.
  
• Achieve monthly revenue, shipment, and retention targets.
  
• Support new client onboarding and account activation processes.
  
• Track shipment movement and resolve delivery-related concerns.
  
• Maintain accurate account records, MIS reports, and CRM updates.
  
• Ensure timely invoicing and payment follow-up with clients.
  
• Work closely with internal departments to meet SLA commitments.