Key Account Manger

Department: Business Development

Industry: FinTech

Location: Gurgaon

Reporting To: Co- Founder

Role Overview

The Key Account Manager (KAM) will be responsible for managing and growing relationships with strategic clients, ensuring high customer satisfaction, revenue growth, and long-term business partnerships. The role involves understanding client requirements, coordinating with internal teams, identifying upselling opportunities, and driving account performance.

Key Responsibilities

• Manage portfolio of key clients and act as the primary point of contact.
• Build and maintain strong, long-term relationships with clients.
• Ensure smooth onboarding and implementation of products and services.
• Monitor account performance, transaction volumes, and customer satisfaction levels.
• Coordinate with Operations, Compliance, Finance and Technology teams to resolve client issues.
• Conduct regular business reviews with clients and provide performance reports.
• Negotiate commercial terms, renewals, and service agreements.
• Track market trends, competitor activities, and customer requirements.
• Ensure compliance with regulatory and company policies.
• Achieve revenue, retention, and growth targets assigned by the organization.

Required Qualifications

• Degree in Business Administration, Finance, Marketing, or a related field.
• 4–8 years of experience in Key Account Management, Relationship Management, Business Development, or Client Success.
• Experience in FinTech, Payments, Banking, Lending, Forex, Remittance, or Financial Services is preferred.
• Strong understanding of digital payments, payment gateways, banking products, and financial technology solutions.

Required Skills

• Excellent communication and presentation skills.
• Strong relationship management and stakeholder management abilities.
• Negotiation and problem-solving skills.
• Ability to manage multiple accounts simultaneously.
• Strong customer-centric approach and attention to detail.
• Ability to work in a fast-paced and target-driven environment.