Key Account Manager

We're looking for a Key Account Manager to manage and grow relationships with our global business partners, acting as the primary point of contact and ensuring a seamless experience across every interaction. You'll work closely with internal teams across Business, Marketing, Brand, and Product to understand partner needs, align priorities, and drive projects from planning to delivery.

This role calls for someone with strong client servicing and project management experience who can build lasting relationships, manage multiple priorities, and ensure every commitment translates into action.

What You'll Do

Manage and grow relationships with global business partners, acting as their primary point of contact.

Understand partner requirements, manage expectations, and ensure timely communication and resolution of queries.

Own project timelines, deliverables, follow-ups, and execution from brief to completion.

Coordinate with Business, Marketing, Brand, Product, and other internal teams to deliver on partner requirements.

Align internal and external stakeholders on priorities, responsibilities, and next steps.

Proactively identify roadblocks, manage escalations, and drive solutions to keep projects on track.

Identify opportunities to strengthen partnerships, improve collaboration, and grow accounts.

Track deliverables, prepare progress reports, and coordinate regular account reviews.

What We're Looking For

2-3 years of full-time experience in client servicing, account management, or project management, preferably in a creative, digital, marketing, or integrated agency.

Proven experience managing multiple client accounts and projects simultaneously.

Excellent communication, presentation, and relationship management skills.

Strong project management, organisational, and stakeholder coordination abilities.

Ability to manage client expectations, resolve challenges, and navigate competing priorities.

A proactive, detail-oriented, and solution-driven approach with strong ownership.

Ability to work with diverse stakeholders across geographies and time zones.

Experience working with international clients or global business partners is a strong plus.

If you're someone who enjoys building strong relationships, bringing teams together, and turning partner needs into meaningful outcomes, we'd love to have you on board.