Key Account Manager

About the Role

We are hiring a Key Account Manager to look after our key hospital customers. You will be the main contact for these hospitals, build strong relationships with their teams, grow our business with them, and make sure they are happy with our service.

What You Will Do

Account Management and Growth

• Manage a set of key hospitals and hospital groups.
• Build good relationships with doctors, purchase heads, pharmacy, finance teams.
• Make Sales/Collection plan for each hospital with clear sales & margin targets.
• Find chances to sell more products (Range Selling), Sampling & Collecting Feedback forms
• Negotiate prices, contracts, renewals & introduce New Products as and when it gets introduced
• Conducting Regular Demand Generation (CME) Activities in Hospitals, to show case Aroved Products, Collect Feed Back Forms and Follow ups to secure Orders

Sales Performance

• Meet your monthly, quarterly and yearly sales targets.
• Stakeholder Management within hospitals, keep track of sales pipeline, follow up for closure
• Acquisition of New Accounts, Sampling, Feedback Forms, Follow ups and closure
• Help with tenders & empanel new hospitals, CME Activities in Existing accounts, Range selling

Client Success and Service

• Follow Up Existing Accounts, Acquisition of New Accounts, Daily calls to keep the Pipeline active
• Work with our supply, finance and support teams for on-time delivery.
• Spot unhappy customers & take prompt action to retain them, increase advocacy of our products
• Pricing, Margin, Credit Extension & Payment collection as per companys policy

Market and Strategic Insight

• Keep an eye on competitors and changes in the hospital market.
• Share Market Visit Reports & capture customer feedback with internal teams on regular basis

What We Are Looking For

• Graduate in Business, Marketing (MBA is a plus).
• 6 to 8 years in key account management or B2B sales, ideally in healthcare.
• Proven record of meeting sales targets and growing large accounts.
• Experience dealing with hospital purchase teams and tenders.
• Good with Excel, MS Office or Google Workspace, and CRM tools.

Skills

• Go-Getter, who can effortlessly manage accounts by Building trust & relationships easily.
• Strong negotiation and communication skills
• Understands customer needs and turns them into growth plans.
• Comfortable with sales numbers and forecasts.
• Takes ownership and works well with other teams and strong in stakeholder management
• Trouble Shooter, strong biased towards action and willing to travel extensively