Key Account Manager

About the Opportunity

Role: Key Account Management

Level: Assistant Manager / Deputy Manager

Reporting To: Zonal Manager

Location: Gurgaon

About the Function:

MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.

The International Hotel Supply team expertly manages the supply portfolio of over 17,000 prestigious hotels across the globe, covering iconic travel destinations such as Dubai, the Maldives, Sri Lanka, Bali, Thailand, Malaysia, and many others.

About the Role:

This role will be a part of International Hotel Supply team for international locations where the incumbent will be responsible for driving on-boarding of new hotels within the assigned territory and generate revenue from acquired partners.

What will you be doing:

1. Relationship & Key Account Management:

• The person will be responsible for connecting and engaging with top level management of the branded and independent hotels and will be responsible for the account management of key chain hotels and driving sustainable performance of the account at a unit level across the portfolio.
• Collaborating with partners in the portfolio and providing expertise, metrics, analysis and recommendations based on the industry's best practices.

2. Portfolio Management & Driving Growth for units:

• Grow net revenue in the market by producing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market, ensuring rate competitiveness across multiple available platforms

3. Data Analysis and Reporting:

• Establish and maintain supplier relationships, train partner hotels on our extranet and the wholesale business, review monthly production reports and provide feedback to top producing hotels, plan and execute market site visits
• Building MIS & market intelligence reports, preparing geography wise and service wise sales plans and achieving them. Sharing insights on market and industry with the clients and internal stake holders

4. Negotiation Skills:

• Networking, deal initiating, negotiation & closing deals with our partners
• Strategize in order to market the hotel in a better way. It helps hotel partners to serve the needs of their customers and at the same time grow their businesses

Qualification & Experience:

• MBA from a reputed institute with 2 to 5 years of experience working in sales, account & client management, contracting and relationship management.
• Prefer someone from internet/ e-commerce industry.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent personal and interpersonal skills to interact with a diverse set of individuals, including building strong partnerships with other teams and departments.
• Ability to work under pressure in a competitive industry/rapidly changing environment.

Key Success Factors for the Role:

• Mindset that will constantly think about Return on Investment, business.
• Strong communication, Influencing skills, great interpersonal & stakeholder management skills.
• High on energy, team player coupled with a great attitude.
• Proficiency in MS Excel and MS PowerPoint is essential.