Key Account Manager

Company Description Octa Build is a Mumbai-based building materials procurement company that consolidates steel, cement, electricals, plumbing, wall finishes, tiles, and more into a single sourcing window for clients across the Mumbai Metropolitan Region. With over 21,000 SKUs from leading brands such as Tata, Godrej, Polycab, L&T, Astral, Supreme, Jaquar, Kohler, HR Johnson, Kajaria, Asian Paints, Gyproc, and Saint-Gobain, Octa Build streamlines purchasing for builders, contractors, architects, and industrial buyers. The company is known for rapid quote turnaround, high on-time-in-full delivery performance, and a simplified process involving one purchase order, one payment, and one point of contact. Each recurring account is supported by a dedicated Key Account Manager to ensure consistent service, strong relationships, and reliable project support.

Role Description The Key Account Manager is a full-time, on-site role based in Mumbai, responsible for managing and growing strategic customer relationships across builders, contractors, architects, and industrial clients. In this role, the Key Account Manager will serve as the primary point of contact, oversee the end-to-end procurement experience, and coordinate with internal teams to ensure accurate quoting, timely delivery, and issue resolution. Day-to-day activities include understanding customer requirements, preparing and following up on quotations, monitoring order status, analyzing account performance, and identifying opportunities for cross-selling and upselling. The Key Account Manager will also develop account plans, maintain detailed records of interactions, and provide regular updates and reports to management on account health and revenue growth.

Qualifications

• Strong Account Management and Key Accounts experience, with the ability to build long-term, trust-based relationships.
• Solid Analytical Skills to interpret sales data, track performance, and identify growth opportunities.
• Demonstrated Customer Service skills, including effective stakeholder communication and issue resolution.
• Business Planning capabilities to create account plans, forecast demand, and contribute to sales strategy.
• Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
• Experience in building materials, construction, or related B2B industries preferred.
• Comfort working in a fast-paced, operationally focused environment with attention to detail and follow-through.

Reports to: Head of Sales

Primary KPI: Wallet-share expansion in top 15 accounts — measured as % revenue from under-penetrated categories (cement, tiles, plumbing, wall finishes)

Secondary KPI: Account retention (≥95%), category diversification per account, on-time collections (DSO ≤ 45 days)

Must-have background:

·       4–7 years managing large B2B accounts in construction, industrial, or infra

·       Comfortable with technical spec conversations (understands the difference between AAC and CLC blocks, or FRLS vs FR-PVC cables)

·       Track record of expanding a shrinking spend into a growing spend within the same account