Key Account manager

Roles and Responsibility

• Handling customer relationship, cross sell, handling escalations and account management
• Develop and implement effective account management strategies to drive business growth.
• Build and maintain strong relationships with key clients, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to deliver exceptional customer service and support.
• Analyze market trends and competitor activity to identify new business opportunities.
• Create and present regular reports to senior management on account performance and progress.
• Identify and mitigate risks associated with key accounts, developing contingency plans as needed.

Job Requirements

• Proven experience in account management or a related field, witha focus on customer satisfaction.
• Excellent communication, interpersonal, and problem-solvingskills.
• Ability to work in a fast-paced environment, prioritizingmultiple tasks and deadlines.
• Strong analytical and strategic thinking skills, with attentionto detail and accuracy.
• Experience working with CRM software and other sales tools is anasset.