Key Account Manager

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for key clients, ensuring long-term satisfaction and retention.
• Build and maintain strong, trust-based relationships with client stakeholders, including technical and business teams.
• Understand clients business goals, technical requirements, and challenges to recommend appropriate solutions.

Account Growth Strategy

• Identify opportunities for upselling, cross selling, and new solution adoption within existing accounts.
• Develop and execute strategic account plans to meet revenue and growth targets.
• Conduct periodic business reviews with clients to ensure continuous value delivery.

Project Coordination Delivery Oversight

• Collaborate closely with internal engineering, product, and delivery teams to ensure successful project execution.
• Translate client needs into actionable technical requirements for development teams.
• Monitor project progress, address issues proactively, and ensure timely delivery of milestones.

Technical Understanding

• Leverage software development knowledge to engage in technical discussions with clients and internal teams.
• Provide insights on feasibility, timelines, technology stacks, and solution architectures when required.
• Act as a bridge between technical and non-technical stakeholders.

Issue Resolution Support

• Handle escalations efficiently and ensure quick resolution of client concerns.
• Provide ongoing post-delivery support and ensure continuous alignment with client expectations.

Requirements

Technical Skills

• Bachelors/Masters degree in Computer Science, IT, Engineering, or related field.
• Minimum 5 years of experience in software development or technical account management roles.
• Solid understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile apps), and agile methodologies.
• Ability to translate complex technical concepts into understandable business language.

Soft Skills

• Excellent communication and presentation abilities.
• Strong negotiation, client management, and interpersonal skills.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Analytical mindset with strong problem-solving skills.

Preferred Qualifications

• Prior experience in IT services, SaaS, or product-based environments.
• Experience dealing with enterprise-level clients.
• Understanding of project management tools and CRM platforms.

Job Type

Full time

Location

Maharashtra, India

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