Key Account Manager
QWQER · Bengaluru · onsite · Posted 43d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
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Business Growth & Account Expansion
- Drive growth of existing business across assigned key accounts.
- Increase OPD (Orders Per Day) and maximize account potential.
- Identify opportunities for upselling and cross-selling QWQER Express services.
- Build account growth plans and execute strategies to improve wallet share from existing clients.
- Negotiate commercial agreements, pricing revisions, and contract renewals.
- Monitor account profitability and ensure sustainable revenue growth.
- Coordinate with customers for operational expansions and new business opportunities within existing accounts.
Client Relationship Management
- Build and maintain strong long-term relationships with key stakeholders.
- Act as the primary point of contact for assigned client accounts.
- Ensure high levels of customer satisfaction through proactive engagement and support.
- Conduct regular Weekly/Monthly Business Reviews (WBRs/MBRs).
- Present operational performance reports, growth insights, and improvement initiatives.
- Understand customer pain points and work with internal teams to provide effective solutions.
Operations & Escalation Management
- Handle and resolve escalations within defined TATs.
- Act as a key escalation point for delivery failures, claims, and operational issues.
- Ensure smooth execution during peak demand and surge periods.
- Monitor order trends, operational challenges, and service performance proactively.
- Coordinate with operations teams to maintain SLA adherence and service quality.
- Implement and monitor surge pricing based on operational demand and business requirements.
Payment & Financial Coordination
- Ensure timely collections and adherence to agreed payment terms.
- Coordinate with finance teams for invoice reconciliation and closure of outstanding payments.
- Monitor receivables and reduce payment delays.
- Resolve disputes related to deductions, claims, and invoicing.
- Support healthy cash flow management through proactive payment follow-ups.
Cross-Functional Coordination
- Collaborate closely with operations, finance, customer support, and leadership teams.
- Ensure timely issue resolution and process compliance.
- Track KPIs, account performance metrics, and service levels regularly.
- Support operational improvements and automation initiatives where required.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationcustomer satisfactionCustomer SupportService qualitykey account managerBusiness RequirementsProcess complianceExpress.jsopdSLAoperationsclient relationshipCash Flow ManagementcompliancefinanceEscalation Management
About QWQER
QWQER
Logistics
100
employees
2019
7 years old
Bangalore / Bengaluru, Karnataka
India
₹7L PA avg
Avg at QWQER
About
QWQER is an internationally recognized brand operating across five countries, with a vibrant presence in India for over five years. We are operating as an app-based delivery platform.
Industries
AppsDeliveryMobile AppsSoftware
Employee ratings
10 reviews
3.9/ 5
Culture
4.5
Career growth
3.9
Work-life
4.2
Employees rate it well for
Compensation & Benefits39Work-Life Balance39
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