Key Account Manager

Our proposition

We have a software + services proposition for the merchant with the goal of

optimizing for the merchant's profitability. Our product is an all-in-one

software stack that gives merchants everything they need to sell D2C, i.e.

Storefront, Shipping, Marketing integrations, Communication. Our services

layer works on top of this software stack to achieve profitability for

merchants. Here, we combine 4-key roles in classic e-commerce setup, all

Relevant For Any D2C Brand As Well

• Marketing manager (top of the funnel)
• Category manager (products/merchandising)
• Product manager (website/app metrics)
• Ops manager (shipping metrics)
  
  

Our services layer measures metrics across all these buckets to optimize

and take appropriate actions for merchant's profitability. Over time, the

goal is to productize our services layer - which we believe will move the

baseline of what merchants expect from a storefront software.

Team And Scale

We're at $4.5M ARR and had hit profitability earlier in the year. We've

recently raised series-B from led by Bessemer Venture Partners (who had

famously led Series A for Shopify in 2010) with participation from Elevation

Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures.

Founders

• Rishabh Verma
• Harmin Shah
  
  

Role Charter

How will this role shape you

Imagine managing multiple businesses across diverse categories—exciting,

right As a KAM, you'll be the single point of contact (SPOC) for these

sellers, tackling complex daily challenges while enhancing your skills in

communication, interpersonal relations, and coordination. With our rapid

growth, you'll enjoy unparalleled opportunities for personal and

professional development.

What You'll Do as a Key Account Manager

• Strategic Relationship Management
  
  

○ Cultivate and nurture strong partnerships with your assigned

accounts, positioning ShopDeck as their trusted ally.

○ Conduct regular check-ins to proactively address concerns and

keep communication flowing.

• Customer Success Excellence
  
  

○ Achieve a ticket closure rate above 90% for your key accounts,

ensuring we meet and exceed service expectations.

• Cross-Functional Collaboration
  
  

○ Work hand-in-hand with internal teams to create a seamless

customer experience, resolving issues swiftly and enhancing

satisfaction.

○ Coordinate efforts to meet targeted resolution times for client

inquiries.

• Product Adoption
  
  

○ Help brands navigate the e-commerce landscape, guiding them

in maximizing their growth on our platform.

○ Stay in the loop on product updates and share insights with

clients to foster engagement.

• Reporting & Documentation
  
  

○ Accurately document client interactions in our CRM system,

ensuring clarity and precision in all communications.

What will an ideal candidate look like

• Experience: You have 1+ years of experience in an MNC, start-up, or
  
  

reputable organization; previous e-commerce experience is a plus!

• Education: You hold a degree in Business, Marketing, or a related
  
  

field; MBA candidates are especially welcome.

• Tech-Savvy: Familiarity with CRM tools (like Salesforce) and
  
  

dashboards, plus the ability to communicate technical concepts

clearly.

• Customer-Centric: You can anticipate customer needs, proactively
  
  

tackle issues, and drive satisfaction.

• Relationship Builder: Excellent interpersonal and communication
  
  

skills enable you to forge strong connections with stakeholders.

• Analytical Thinker: You possess strong analytical and
  
  

problem-solving skills, turning data insights into actionable strategies.

• Team Player: You thrive in collaborative environments, working
  
  

effectively with Marketing, Operations, Finance, and Design teams.

• Adaptable: You excel in dynamic, fast-paced settings and are ready
  
  

for any challenge that comes your way.

• Time Manager: You know how to prioritize your workload and
  
  

delegate tasks efficiently.

What will you get

• Attractive Compensation: Enjoy a competitive pay structure that
  
  

Combines Fixed And Variable Components, Surpassing What Others In

the market offer.

• Comprehensive Medical Coverage: Benefit from robust medical
  
  

insurance that prioritizes your health and well-being.

• Unmatched Growth Opportunities: Experience a unique chance to
  
  

learn and develop at an extraordinary scale, enhancing your skills and

career trajectory.

• Innovative Contributions Welcomed: We value your ideas! Play a
  
  

pivotal role in shaping our services and products with your insights

and creativity.

• Collaborative Culture: Work closely with senior management and be
  
  

involved in strategic decisions, fostering a dynamic and inclusive

workplace.

Join us and be part of a team that champions innovation and collaboration!