Key Account Manager
Naar Social Commerce · Chennai · onsite · Posted 49d ago
About a minute. You'll make an account on the way through.
About this role
Department: Project Management
Reports To: Senior Project Manager
Location: Chennai
Employment Type: Full-Time
About the Role
We are looking for a proactive and detail-oriented Key Account Manager to own end-to-end client relationships. This role sits at the center of the agency — acting as the primary point of contact for clients while coordinating closely with internal social media and production teams to ensure every deliverable is planned, produced, and published on time and to a high standard.
Key Responsibilities
Client Relationship Management — primary point of contact, understanding client goals, running check-ins, managing expectations, handling feedback, spotting upsell opportunities.
Coordination with Social Media Team — aligning on the Instagram content calendar, ensuring on-time deployment, relaying client feedback, tracking approvals.
Coordination with Image & Video Production Team — briefing production, tracking timelines, reviewing deliverables for quality, flagging bottlenecks.
Commercials & Billing — owning monthly project cost tracking, recording content deployed per client, preparing and sending monthly invoices with content volume and costing, flagging overages before invoicing.
Project & Process Management — maintaining trackers, smooth handoffs, risk escalation, documentation.
Requirements
2–5 years in account management/client servicing; strong communication skills; highly organized; working knowledge of social platforms and content formats; basic understanding of production workflows; proficiency with Google Sheets and Jira; problem-solving mindset.
Nice to Have
Familiarity with content calendar tools; basic understanding of creative/design terminology.
What Success Looks Like
On-time calendars, ready-ahead deliverables, confident clients, smooth cross-team coordination.
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