Key Account Manager

Key Responsibilities

1. Customer & Account Management

• Manage and strengthen relationships with global automotive customers and key accounts.
• Act as the primary interface between customers and internal teams for commercial, operational, and quality-related matters.
• Ensure on-time delivery, maintain target PPM levels, and support healthy receivables.
• Drive customer satisfaction and identify opportunities for account growth across existing product portfolios.
• Support accurate demand forecasting and inventory planning in coordination with customers and internal teams.
• Act as a liaison for quality issues and coordinate resolution with relevant internal functions.
• Take overall responsibility for supply chain coordination and customer-specific requirements.

2. International Business Development

• Identify and develop new business opportunities for precision machined automotive components across global markets.
• Expand business with existing international customers across various product categories and applications.
• Maintain a robust pipeline of RFQs and achieve high conversion rates through effective opportunity management.
• Conduct market research and analyze industry trends, customer requirements, competitor activity, and emerging opportunities to support strategic planning.
• Develop new customer relationships and expand the company's presence in targeted international markets.

3. Business Finalization

• Lead pricing discussions, commercial negotiations, and contract finalization with international customers.
• Ensure appropriate mechanisms are incorporated for cost escalation, raw material price variations, currency fluctuations, and other relevant commercial factors.
• Monitor account profitability and contribute to strategic pricing and margin improvement decisions.
• Coordinate with finance, costing, engineering, and operations teams to ensure commercially viable business proposals.

4. Program Management

• Oversee new product development programs for global automotive customers from RFQ stage through SOP.
• Coordinate with engineering, quality, manufacturing, supply chain, and other internal stakeholders to meet customer timelines.
• Ensure timely completion of PPAP, APQP, and other customer-specific milestones and documentation.
• Track program progress, identify risks, and drive timely corrective actions to ensure successful launches.
• Align internal stakeholders with customer expectations and global program requirements.Role & responsibilities

Preferred candidate profile

Qualifications

• Graduate in Mechanical Engineering; MBA in Marketing/International Business preferred.
• 13 to 16 years of experience in international sales, key account management, or business development within the automotive or precision manufacturing sector.
• Experience in precision machined automotive components is preferred.
• Strong understanding of CNC machining, precision components, and automotive manufacturing processes.
• Proven ability to manage global automotive customers and lead end-to-end business development cycles, from RFQ through SOP and ongoing account development.
• Strong commercial acumen with excellent international negotiation and pricing skills.
• Exposure to global trade practices, export documentation, and international customer requirements.
• Strong understanding of customer quality requirements, PPAP/APQP, and automotive program management.
• Excellent communication, relationship-building, and stakeholder management capabilities.
• Analytical mindset with strong problem-solving, business development, and execution abilities.
• Ability to work effectively across cultures and manage stakeholders across multiple geographies.
• Excellent communication, presentation, and negotiation skills.