Key Account Manager

We're Hiring: Key Account Manager – Europe | QuestionPro

Location: Pune | Work from Office – 5 days a week

Region: Europe

Experience: Up to 3 years

QuestionPro is looking for a Key Account Manager to manage, support, and grow our existing Education-sector customers across Europe.

You'll work closely with universities, schools, researchers, faculty, and institutional stakeholders to help them adopt and maximize the value of research and survey technology.

Key Responsibilities

• Manage and grow a portfolio of existing European customers

• Drive customer onboarding, adoption, engagement, and retention

• Conduct QBRs, product trainings, workshops, and enablement programs

• Build strong relationships with university and education stakeholders

• Identify upsell, cross-sell, and account expansion opportunities

• Prepare proposals and manage commercial discussions and negotiations

• Support customers through product changes and technology adoption

• Collaborate with Sales, Product, Support, and Customer Success teams

Skills & Experience

• Excellent communication and presentation skills, with the ability to confidently engage customers and lead training sessions

• Strong relationship-building and stakeholder-management skills

• Customer-first mindset with a proactive approach to solving customer challenges

• Commercial acumen and confidence in discussing value, proposals, pricing, and negotiations

• Consultative approach to understanding customer requirements and translating them into technology solutions

• Strong learning agility and the ability to quickly understand and communicate SaaS products and new features

• Excellent problem-solving, ownership, and follow-through

• Strong organizational skills and the ability to manage multiple accounts and priorities

• Excellent written and verbal English communication skills

• Interest or experience in SaaS, Education Technology, Research, or Customer Success is an advantage

If you are ambitious, customer-focused, commercially driven, and excited about helping universities and schools leverage technology for better research and decision-making, we'd love to hear from you.

Apply now or DM us to learn more.

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