Key Account Manager

Key Account Manager

Role and Responsibilities: As a Key Account Manager, you will be responsible for nurturing and maintaining relationships with our most important clients. Your primary goal will be to ensure client satisfaction, drive account growth, and maximize upsell opportunities. You will serve as the main point of contact for designated key accounts, understanding their needs, and offering tailored solutions to meet those needs while achieving company objectives.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key accounts.
• Act as the primary point of contact for key clients, addressing inquiries and concerns promptly and effectively.
• Understand clients businesses, objectives, and challenges to provide strategic guidance and support.
• Regularly conduct account reviews to assess performance, identify areas for improvement, and ensure alignment with client expectations.
• Collaborate with internal teams to coordinate efforts and deliver exceptional service to clients.
• Monitor account health metrics and proactively address any issues to prevent churn.
• Identify upsell and cross-sell opportunities within key accounts by understanding their evolving needs and business objectives.
• Present additional products or services that align with clients goals and provide added value.
• Develop customized proposals and presentations to pitch upsell opportunities effectively.
• Negotiate contracts and pricing terms to maximize revenue while maintaining client satisfaction.
• Track upsell and cross-sell activities and measure success against predefined KPIs.
• Collaborate with the sales team to strategize on upselling techniques and leverage existing relationships.
• Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines.
• Stay updated on industry trends, market dynamics, and competitor activities to identify growth opportunities and potential threats.
• Provide insights and recommendations to internal stakeholders based on client feedback and market intelligence.
• Participate in regular strategy meetings to align account management efforts with overall company goals.

Requirements

• Bachelor s/ Post Graduate degree in Business Administration, Marketing, or related field.
• Proven experience in key account management or similar role, preferably in a B2B environment.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Exceptional organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Proficiency in CRM software and Microsoft Office suite.
• Knowledge of GST Will be a advantage

Job Details

• Job Category: Sales Marketing
• Job Type: Full Time
• Job Location: Andheri Mumbai
• Experience: 6 Years to 8 Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.