Key Account Manager

JOB DESCRIPTION

At Fresenius Kabi, we are driven by a commitment to improve the quality of lives: We are Committed to life. We strive for continuous innovation with our outstanding manufacturing capabilities, unique channel access, and customer proximity. With our four complementary business areas - BioPharma, Pharma (primarily IV drugs and infusion therapy), Medical Nutrition, and MedTech; Fresenius Kabi plays a vital role in the treatment of chronically and critically ill patients across various healthcare settings. For instance, over 70% of our IV drug units shipped in the US are on the Essential Medicines List of the US Food and Drug Administration, emphasizing the importance and impact of our products. All meaningful care comes down to people with the experience, expertise, and compassion to make a difference in the lives of those facing challenging situations. For us, care is a fundamental obligation, mission, and daily source of inspiration. It is the momentum that pushes us forward to help elevate the quality of life for both caregivers and those who need it most: critically and chronically ill patients. By providing essential medicines and technologies for infusion, transfusion, and medical nutrition, we are helping advance the future of healthcare, making it even more accessible, reliable, and in tune with current and future needs.

Our Principles:

The Fresenius Principles form the basis of our company culture, with which we support our #FutureFresenius strategy. They describe what we stand for and how we operate, collaborate, approach challenges and make decisions - as individual Fresenius employees and as a whole team.

Job Purpose:

- To achieve / exceed the agreed sales targets for the team area by selling proper product mix

- Developing Key loyal Customers.

- Implementing proper Sales & Marketing strategies.

- Handle customer complaints as per the set norms.

Main Accountabilities:

- Plan and schedule customer calls as per the prescribed norms in order to improve & grow secondary sales.

- Improve product mix by adhering to Doctor Brand Product Matrix (DBPM)

- Business potential analysis & KOL management.

- Tracking top hospitals business, market sale and market capture.
- Propose strategies to increase market sale size and penetration.

- Propose Brand and Sales Planning.

- Improve relationship building by adding values through CME s, RTD s, PAP s, NEP s etc - Strictly adhere & implementation of sales process & marketing strategies

- Track competition and propose competitive strategies.

- Activity proposal handling and ensuring tracking of business & ensuring ROI.

- Timely Submission of applicable Reports / Activity Strategy / Strategy Feedback.

- Handling effectively customer complaints & ADR s promptly as per set norms.

- Ensure follow of COC s & HR policies.

EXPERTISE AND QUALIFICATIONS

- Experience and Qualifications

- Science or Pharmacy graduate.

- MBA Marketing will be an added advantage.

- 0 - 5 yrs of Pharma selling experience

- Preferably should be from the same segment / Super Speciality Sales