Key Account Manager

Job Summary

Lead the delivery of strategic business services to key accounts, ensuring operational excellence and high client satisfaction.

Responsibilities

• Oversee project planning and execution, ensuring timely delivery and alignment with client expectations.
• Champion process engineering initiatives to improve service delivery and operational efficiency.
• Collaborate with cross-functional teams to implement cutting-edge robotic process automation solutions.
• Monitor and refine service delivery processes based on industry trends and client feedback.
• Develop and maintain strong relationships with key clients, acting as their primary point of contact.
• Set and drive ambitious productivity targets for the team, ensuring alignment with company objectives.
• Stay informed of developments in the B2B SaaS landscape and apply insights to enhance service offerings.
• Foster a collaborative and accountable work environment to support team growth and development.

Location

Based in Mumbai, Bangalore, or Delhi.

Requirements

• Minimum 5 years of experience in key account delivery and operational leadership, preferably in the B2B SaaS sector.
• Bachelor's degree in Computer Science or a related field.
• Proven track record in managing key accounts and enhancing customer experiences.
• Experience in robotic process automation and process engineering initiatives.
• Strong problem-solving skills with the ability to analyze data and drive operational excellence.

Qualifications

• Excellent communication and interpersonal skills to foster strong client relationships.
• Ability to lead and inspire a team to achieve ambitious productivity targets.
• Familiarity with industry trends in hospitality or retail sectors is a plus.
• Proficient in project planning and execution with a focus on service quality and client satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.