Key Account Manager

Company Description Pointo is building a nationwide, organized battery distribution and service network designed specifically for electric vehicle (EV) owners. Through this network, Pointo offers affordable batteries that can be leased or taken on loan, making EV ownership more accessible. The company's model allows EV users to lease or exchange batteries throughout the life cycle of their vehicle, reducing high upfront costs. This innovative approach is focused on addressing both current and future needs of EV users while supporting broader adoption of sustainable mobility.
Role Description The Key Account Manager is a full-time, on-site role based in Kolkata. This role is responsible for managing strategic customer relationships, focusing on key EV fleet operators, dealers, and other high-value accounts within the battery leasing and distribution ecosystem. Day-to-day tasks include building and maintaining long-term partnerships, understanding client requirements, proposing tailored battery leasing and service solutions, and ensuring high levels of customer satisfaction. The Key Account Manager will monitor account performance, handle escalations, coordinate with operations, logistics, and finance teams, and identify opportunities for upselling and cross-selling. The role also involves preparing regular account reports, tracking market trends, contributing to sales forecasts, and supporting business development initiatives within the region.
Qualifications

• Account and client management skills, including relationship building, stakeholder management, and customer success.
• Sales and negotiation skills, including deal structuring, contract management, and revenue growth for key accounts.
• Operational coordination abilities, such as cross-functional collaboration with logistics, service, and finance teams.
• Analytical and reporting skills, including data analysis, performance tracking, and preparation of account status updates.
• Strong communication and presentation skills, with the ability to explain technical and commercial concepts clearly.
• Relevant experience in B2B sales, automotive, energy, EV ecosystem, or related industries is highly beneficial.
• Bachelor's degree in Business, Management, Engineering, or a related field; an advanced degree is a plus.
• Ability to work on-site in Kolkata, visit customer locations frequently, and adapt to a fast-moving, growth-focused environment.