Key Account Manager- US

Key Account Manager Amazon.com (US Marketplace)

Role Overview:
The Key Account Manager (KAM) will manage and grow the brand’s business on Amazon.com (USA). The role focuses on driving sales, optimizing listings, managing advertising, ensuring operational excellence, and building a strong relationship with Amazon teams and the distributor while achieving revenue and profitability targets

Key Responsibilities

• Own the P&L and end-to-end business performance on Amazon.com.
• Manage product listings, catalog accuracy, pricing, promotions, and inventory planning.
• Optimize content (titles, bullets, A+ content, images) to improve conversions and organic ranking.
• Lead advertising strategy (PLA, DSP, brand stores) to improve ROAS and scale growth.
• Track key metrics: sales, traffic, conversion, ACOS, inventory health, forecasting.
• Manage account health—policy compliance, claims, reviews, and seller performance.
• Coordinate with operations, supply chain, finance, and creative teams for smooth execution.
• Monitor competition and market trends to identify opportunities and risks.
• Plan and execute major sale events (Prime Day, Black Friday, Cyber Monday, etc.).
• Work closely with Amazon brand reps, account managers, and support teams.

Skills & Qualifications

• 2–5+ years of experience managing Amazon.com or global Amazon marketplaces for a brand or agency.
• Strong understanding of Amazon Seller Central / Vendor Central.
• Hands-on expertise in PPC, listing optimization, keyword research, and analytics.
• Proficiency in Excel (pivot tables, basic formulas) and Amazon reporting tools.
• Strong analytical, communication, and problem-solving skills.
• Ability to work cross-functionally across content, supply chain, operations, and finance.

Key KPIs

• Sales growth & contribution margin
• ACOS/ROAS improvement
• Inventory health & stockouts
• Organic ranking & conversion rate

Compliance and account health score