Key Account Manager - Quick Commerce

Job Description: Key Account Manager – Quick Commerce

Company: Drools Pet Food Pvt. Ltd.

Location: Bengaluru

Function: E-commerce – Quick Commerce

Role Overview

Drools Pet Food is looking for a commercially driven and execution-focused Key Account Manager to manage and grow its quick-commerce business. The incumbent will own key platform relationships and drive sales, profitability, availability and market-share growth across accounts such as Blinkit, Zepto, Swiggy Instamart and other emerging platforms.

Key Responsibilities

• Own sales, revenue, profitability and market-share targets for assigned quick-commerce accounts.
• Build and maintain strong relationships with platform category, commercial, marketing and supply-chain teams.
• Lead Joint Business Planning and negotiate commercial terms, margins, promotions, visibility investments and growth commitments.
• Develop account-wise growth plans covering assortment expansion, geographic penetration, new product launches and marketing initiatives.
• Track weekly performance across platforms, cities, dark stores and SKUs, and implement corrective actions where required.
• Analyse sales, pricing, promotions, market share, product availability, inventory and account profitability.
• Improve assortment availability and distribution across relevant cities and dark stores.
• Ensure catalogue accuracy, including product titles, descriptions, images, attributes and brand content.
• Monitor pricing and promotional execution to maintain competitiveness and alignment with the brand's strategy.
• Coordinate with demand-planning, warehouse and supply-chain teams for forecasting, allocation, replenishment and fill-rate improvement.
• Resolve operational issues related to purchase orders, inventory, catalogue, pricing, claims and account reconciliation.
• Prepare account reviews, forecasts, performance dashboards and business presentations for internal and external stakeholders.
• Identify emerging e-commerce trends, competitor activities and new business-growth opportunities.
• Collaborate with marketing, finance, supply chain and category teams to ensure timely execution of account plans.

Education and Experience

• MBA is mandatory.
• Candidates from Tier 1 MBA institutes should have at least 5 years of post-MBA experience, including a minimum of 3 years in e-commerce or quick commerce.
• Candidates from other MBA institutes should have at least 7 years of post-MBA experience, including a minimum of 3 years in e-commerce or quick commerce.
• Direct experience managing platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart or similar e-commerce businesses is required.
• Experience in pet food, pet care or a leading FMCG organisation will be preferred.
• Experience in account P&L management, commercial negotiations, JBPs, promotions and platform operations is desirable.

Skills and Competencies

• Strong commercial acumen and understanding of e-commerce and quick-commerce business models.
• Advanced proficiency in Microsoft Excel and data analysis.
• Strong analytical and problem-solving capabilities.
• Ability to translate data into clear insights and actionable business plans.
• Strong negotiation, communication and stakeholder-management skills.
• Detail-oriented with disciplined follow-through.
• Ability to work effectively in a fast-paced and execution-focused environment.
• Strong ownership mindset with a focus on profitable growth.