Key Account Manager - Property Management

Position: Key Account Director, Hyderabad

Business: Property and Asset Management, Hyderabad

What This Job Involves

You will oversee the entire Property Management Services for a portfolio client . Key Account Director (KAD) is responsible for overall portfolio performance, client satisfaction, financial management, operational excellence and strategic growth.

Lead end-to-end property management operations across a 17 million sq. ft. portfolio by ensuring operational excellence, financial performance, technical reliability, statutory compliance, client relationship management and large team management also ensuring business profitability.

Key Performance Indicators (KPIs)

• Strategic Account Management
• Act as the single point of contact for the client.
• Develop long-term account strategies aligned with client objectives.
• Achieve contractual KPIs, SLAs and governance requirements.
• Drive client retention, contract renewals and business expansion.
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• Property Operations Oversee operations across multiple commercial assets.Standardize operational processes across all sites.Monitor service delivery quality through regular audits.Lead business continuity and emergency preparedness programs.undefined
• Technical Services (MEP) Ensure reliability of Electrical, HVAC, DG, Fire & Life Safety, Plumbing, STP/WTP, Elevators, BMS, and ELV systems.Review preventive and predictive maintenance strategies.Improve equipment uptime and asset lifecycle.Lead energy optimization and sustainability initiatives.Review major CAPEX projects and technical upgrades.undefined
• Soft Services Manage Housekeeping, Security, Pest Control, Landscaping, Waste Management, Front Office, and Helpdesk operations.Improve customer experience through service excellence.Monitor vendor performance against KPIs.Drive workplace hygiene and safety standards.undefined
• Financial Management (P&L) Own complete Profit & Loss for the portfolio.Prepare annual operating budgets and business plans.Monitor monthly revenue, costs, EBITDA and profitability.Control operating expenses through value engineering.Improve margin through productivity initiatives.Review billing, collections, and receivables.undefined
• Budgeting & Forecasting Prepare annual OPEX and CAPEX budgets.Conduct monthly variance analysis.Forecast cash flow and capital requirements.Approve procurement within delegated authority.undefined
• Contract & Vendor Management Lead procurement and tendering activities.Negotiate AMCs and service contracts.Monitor vendor compliance and performance.Implement cost optimization initiatives.Administrative ResponsibilitiesLead portfolio governance meetings.Ensure statutory documentation and records.Manage insurance, licenses, and compliance registers.Oversee office administration and support services.Review manpower planning and deployment.undefined
• Statutory & Compliance Ensure compliance with local laws and safety regulations.Maintain Fire NOC, Lift Licenses, Electrical Inspector approvals, Pollution Control Board requirements and labour law compliance.Lead internal and external audits.Ensure compliance with ISO 9001, ISO 14001, ISO 45001, and sustainability certifications where applicable.undefined
• Client Relationship Management Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).Present portfolio performance and improvement plans.Resolve escalations promptly.Maintain high client satisfaction scores.undefined
• People Leadership Lead Property Managers, Technical Managers, Facility Managers, Soft Services Managers, Finance, Procurement, and HSE teams.Develop succession plans and talent pipelines.Conduct performance reviews and coaching.Foster a culture of accountability and continuous improvement.undefined
• Risk & Business Continuity Develop risk registers and mitigation plans.Lead emergency response, disaster recovery, and crisis management.Ensure critical asset resilience.
  
  

Client Satisfaction (CSAT),P&L Achievement and EBITDA Margin, Budget Adherence, SLA/KPI Compliance (>98%), Equipment Uptime (>99%), Energy and Water Efficiency, Preventive Maintenance Compliance, Safety Performance (Zero LTI), Statutory Compliance (100%), Vendor Performance, Occupant Experience, Employee Engagement and Retention, Contract Renewals and Business Growth, Collections and Receivables

Reporting:You will be reporting to Regional Head South

Sound like you Here is what we're looking for:

Being Analytical and Meticulous

Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills

QualificationsYou will have a bachelor's degree in engineering (Electrical/Mechanical) or equivalent. MBA from reputed business school will be an added advantage.17–20 years of experience in managing Property Management of large commercial portfolio What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!