Key Account Manager - Operations
Startek · Bengaluru · onsite · Posted 27d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage operational relationships with key customers and strategic accounts.
- Serve as the primary point of contact for operational requirements and escalations.
- Understand customer processes, service expectations, SLAs, and business requirements.
- Coordinate with internal operations, sales, finance, logistics, and support teams.
- Monitor account performance against agreed service levels and KPIs.
- Track service issues, identify root causes, and drive corrective actions.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceorchestrationOmni Channelkey account managerDigital SolutionsBusiness TransformationDigital TransformationoperationsArtificial Intelligence
About Startek
Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
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