Key Account Manager- Label Manufacturing

Job Description:

Position Overview:

• Manage and grow a key long-standing client account

• Act as a strategic partner to the client while driving revenue growth

• Handle demanding stakeholders with a calm, solution-oriented approach

• Ensure sustained customer satisfaction and relationship strength

Client Relationship Management:

• Act as the single point of contact for assigned key account

• Build and sustain relationships with senior client stakeholders

• Proactively address client concerns to maintain high satisfaction levels

Account Strategy & Growth:

• Identify upselling and cross-selling opportunities within the account

• Drive account growth and increase overall business volume

• Develop and execute account strategies aligned to revenue targets

• Conduct regular performance and review meetings with clients.

Problem Solving & Conflict Resolution:

• Resolve client issues professionally and within defined timelines

• Handle complex or impractical client requests tactfully

• Maintain composure and trust during high-pressure situations

Internal Coordination:

• Collaborate closely with Production, Sales, Design, and other teams

• Ensure timely delivery and quality output as per client expectations

• Align all internal stakeholders through effective communication

Performance Tracking & Reporting:

• Monitor account performance, sales growth, and new developments

• Track issues and ensure timely closure

• Analyze client feedback to drive service and process improvements

Autonomous Working:

• Independently manage day-to-day account operations

• Take ownership of client deliverables and business outcomes

• Drive growth with minimal supervision

Authority & Decision Making:

• Approve pricing and discounts within defined limits

• Approve customer orders as per company policy

• Escalate critical issues to senior management when required

• Negotiate contracts and commercial terms with clients

Education:

• Bachelor's or Master's degree in Business, Marketing, or related field

• MBA preferred

Required Skill Set:

• Strong communication and stakeholder management skills

• Advanced proficiency in Microsoft Excel and analytical thinking

• Excellent problem-solving and negotiation capabilities

• Ability to manage multiple priorities in a fast-paced environment

• Strong business acumen with revenue-focused mindset

• Confident, resilient, and independent working style

• Proven experience managing demanding clients and complex accounts

• Bonus

• Travel Allowance:Comprehensive coverage for client visits and business trips across India.

• Stay Allowance:Reimbursement for accommodation during travel and client engagement.

Be part of a mission to revolutionize label manufacturing solutions across India's most dynamic industries. If you have the passion for driving growth, building strong client partnerships, and delivering innovative packaging solutions - then this is your opportunity to join us!