Key Account Manager Field Sales

Company Description Paytm is a leading digital payments platform that enables users to make secure transactions and earn rewards, including Gold Points that can be redeemed as Digital Gold, supporting simple and accessible savings. Focused on empowering Atmanirbhar Bharat, Paytm builds products that help individuals and businesses manage payments and finances more efficiently. The platform offers seamless UPI integration by allowing users to link their bank accounts and create UPI IDs quickly through the Paytm app. With a strong presence across India, Paytm continues to innovate in digital payments, financial services, and merchant solutions to drive growth and convenience for its users.
Role Description The Key Account Manager – Field Sales is a full-time, on-site role based in Borivali, responsible for managing and growing relationships with key merchant and business accounts. This role involves regularly visiting clients, understanding their payment and business needs, and promoting Paytm's solutions to drive usage and revenue. The Key Account Manager will oversee account planning, negotiate commercial terms, and ensure smooth onboarding and activation of services. Daily activities include monitoring account performance, resolving customer issues promptly, coordinating with internal teams for operational support, and identifying new opportunities within existing accounts. The role requires proactive field engagement, structured follow-ups, and consistent reporting on sales activities and market feedback.
Qualifications

• Candidates should possess strong Key Accounts and Account Management skills to handle strategic clients and maintain long-term business relationships.
• Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, forecast performance, and design growth strategies.
• Candidates should possess excellent Customer Service skills to ensure high satisfaction levels and timely resolution of merchant and client concerns.
• Relevant experience in field sales, B2B or merchant acquisition in fintech, payments, or financial services is beneficial.
• Strong communication, negotiation, and interpersonal skills, with the ability to work independently in a fast-paced, target-driven environment.
• Proficiency in local languages and English, along with familiarity with digital payments and UPI solutions, is preferred.
• A bachelor's degree in Business, Commerce, Marketing, or a related field is desirable.