Key Account Manager - Federal Bank

Role Summary

Provide support in Sales of Life Insurance business through bank customers at bank branches across assigned locations

Position Title

Key Account Manager

Department

Federal Bank of India

Level/ Band

Executive

Organizational Relationships

• Reports To: Cluster Sales Manager
• Supervises: NA

Job Dimensions

• Geographic Area Covered: Branches
• Stakeholders Internal: Supervisors, Training, Branch Distribution Ops
• Stakeholders External: Federal Bank - Channel Partner

Key Result Areas

• Sales
• Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for designated branches
• Working jointly with the Branch Manager on Business Implementation plan
• Driving and motivating the branch staff along with Bank RM and providing support for logging in applications sourced
• Tapping the right database of the branch and ensure authentic documentation
• Build relationship with the Bank Sales/ operations team and ensure the business targets and Productivity targets of the allocated branches are met effectively
• Prospect and meet customers within and outside the Branch as when required
• To develop, agree and implement short term and long-term plans to achieve sales targets
• To achieve branch RM activation targets
• Work collectively with Bank Sales / operations team and conduct joint sales calls as a team to achieve business nos.
• Seek commitment from the partner towards achievement of business objective

Relationship Management

• Managing the relationship between internal team and channel partner to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Provide all possible support to the channel partner as a face of parent company
• Effectively execute all Marketing activities as per Partners requirement
• Ensuring timely issuance of policies with resolving all pending etc.
• Adhere to the customer touch-point engagement to service his portfolio of customers
• To maintain the desired persistency ratio
• Prompt post-sales service with respect to all domains
• Strategize and interact closely with the RM on business plan execution

Ensure Compliance

• Ensure compliance to internal sales process other compliance standards
• Should be process product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team

MIS

• Adhering to the Training Road map.
• Providing timely reports to the Supervisor as per the requirement.
• Adhering to the TALIC code of conduct.

Skills Required

• Product/Subject matter expertise
• Business perspective planning
• Finance / Insurance industry awareness
• Self-management
• Problem solving skills
• Peer level co-ordination and influencing skills

Language Skills

• English, Local language

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