Key Account Manager - eCommerce

Key Account Manager - Ecommerce

Bangalore, India

Reports To: Head of E-Commerce

Function: Sales & Distribution

Experience: 4 - 7 years

Education: Masters

About iD:

Founded in 2005, iD Fresh Food is on a mission to make fresh, wholesome and preservative-free food accessible to consumers around the world. What began as a small entrepreneurial venture has evolved into a globally recognized fresh food company, serving millions of consumers through a portfolio of innovative, high-quality products.

Backed by leading investors and powered by a relentless focus on quality, innovation and consumer trust, iD continues to redefine convenience food while staying true to its promise of freshness and authenticity.

Key Responsibilities:

- Account Ownership & Growth: Own and grow relationships with key e-commerce and quick commerce platforms; deliver revenue, market share and profitability targets through joint business plans, assortment expansion and trade-terms negotiation.

- Availability, Catalogue & Launches: Work with Supply Chain to maximise fill rates and in-stock availability; manage catalogue quality, pricing, search visibility and new SKU onboarding and launches on each platform.

- Promotions & Visibility: Plan and execute platform promotions, advertising and festive/brand-day campaigns, managing trade spends and tracking ROI to drive consumer trial and repeat.

- Insights & Cross-functional Collaboration: Analyse sell-out, inventory, competitor pricing and category trends to shape account plans; partner with Finance, Supply Chain and Marketing on MIS, claims, reconciliations and business reviews.

Preferred Qualifications:

- 4 - 7 years in key account management, e-commerce or quick commerce sales.

- Experience in the FMCG, food & beverage or consumer goods industries, with exposure to platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon or Flipkart; experience with fresh or perishable categories is a plus.

- Strong experience in negotiation, joint business planning, stakeholder management and data analysis; experience with platform ads/analytics tools and comfort working in a fast-paced, target-driven environment preferred.

Role Related Information:

- Located at our Bangalore Corporate Office with occasional travel.

- Work Model: Onsite; 5 days a week.

Life at iD:

At iD, we're driven by a simple mission: making fresh, wholesome food accessible to consumers around the world. What makes us different is our culture. We're a people-centric organization that combines entrepreneurial energy with the scale and ambition of a growing global business. Here, ideas can come from anywhere, questions are encouraged, and ownership is valued. Our values guide how we work every day:

- Customer Obsession: We go the extra mile for our consumers.

- Speed: We act decisively and learn quickly.

- Trust: We build relationships through openness and integrity.

- Courage: We challenge convention and embrace new possibilities.

- Efficiency: We focus on creating maximum impact with simplicity.

- People Excellence: We attract, develop and empower great talent.

- Results Orientation: We take ownership and deliver outcomes.

At iD, you'll find approachable leaders, collaborative teams, the freedom to challenge the status quo, and opportunities to contribute beyond defined boundaries.

Freedom to Question. Courage to Challenge. Opportunity to Stretch.

India - UAE - UK - USA - Saudi - Oman - Qatar - Ireland - Singapore - Kuwait

Ready to build what's next with iD?:

Apply for the opportunity or refer to someone suitable