Key Account Manager-E-Commerce

Job Details:

To act as the one-point contact for the end to end online business for the allocated ecommerce partners among online players like Amazon, Flipkart etc.

External Interfaces:

•Key accounts

•Third Party Service Providers

•Ecommerce partners

Internal Interfaces:

•Merchandising teams

•Product and Brand teams

•Regional sales teams  

Process Contributions:

Sales: E-commerce: Planning & Initiatives:

1. Work closely with assigned account in formulating and executing JBP/AOP.

2. Provide inputs to the product and brand teams to identify products based on the strategy, culture and customer base of the partner organization.

Sales: E-commerce: Vendor management:

1. Maintain relationships, resolve escalations and ensure smooth operations in coordination with the counterparts of allocated ecommerce partners.

Sales: E-commerce: Marketplace operations:

1. Follow-up with partners for creation of indents and coordinate with ISCM teams for fulfilment

2. Ensure PO generation and stock flow to the respective warehouse as per raised indents

3. Follow the promotion calendar for the marketplace e-commerce with coordination from the internal teams and the negotiations with the key accounts while considering the overall business promotion calendar

4. Manage and resolve conflicts among channels/ partners/ relevant stakeholders 

Sales: E-commerce: Marketing:

1. Discuss with product and marketing teams of ecommerce partners and provide insights on customers flow; identify new avenues of marketing and propose suggestions  

Sales: E-commerce: Digital merchandising: 

1. Review, support and approve the demand planning and forecasting data for ecommerce marketplace partners

2. Maintain inventory levels in the warehouse as per the range of product display in the partner website and the merchandising plan

Sales: E-commerce: Customer experience:

1. Adhere to the processes and policies for addressing customer complaints registered through the dedicated call centre support and ensure resolution in coordination with relevant stakeholders 

Sales: E-commerce: Regulation & Compliance:

1. Monitor the changes in the regulatory law related to the ecommerce sales and propose countermeasures in case of non- compliance

2. Ensure commercial compliance and periodically review controls & balances in the system

3. Provide inputs to quickly resolve issues related to non-alignment of stock norms in the warehouse with coordination from internal stakeholders

People & Talent Management:

1. Drive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged.

2. Mentor and develop staff using a supportive and collaborative approach.

3. Ensure talent pipeline is created by succession planning for the critical positions in the region.

4. Set Objectives for Reportees aligned to the organizational /functional.

5. Liaise with HR on vacant positions.

6. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region. 

Education: MBA from a premier institute

Relevant Experience: 5- 7 years

Behavioural Skills:

• Ambiguity tolerance

• Result orientation

• Nurtures Relationships

• Influences for Impact

Knowledge:

• E-commerce experience

• Analytical ability

• IT/ digital knowledge