Key Account Manager: Customer Success

About Zippee:

• Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
• Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network.
• We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).

Job Description:

• We're looking for a passionate Key Account Manager (Customer Success) wholl launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow.
• You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.
• Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions.
• This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.

What you will do:

• Own customer onboarding, launch, and growth post-handover from Partnerships.
• Act as the primary point of contact for brands and drive customer success.
• Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities.
• Work with Product teams to capture customer feedback and influence roadmap priorities.
• Proactively identify at-risk accounts and drive retention initiatives.

Qualifications:

• 3-6 years of experience in Customer Success, Key Account Management, or Client Success at a supply chain/warehousing/logistics company.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.
• Ability to manage multiple enterprise customers and projects simultaneously.
• High ownership mindset and comfort in a fast-paced startup environment.
• NOTE: You must have your own laptop.

Bonus points if you have:

• Managed accounts of enterprise Indian D2C brands with CXO relationships.

What you will get:

• High ownership and steep learning curve with direct exposure to leading Marketplaces/Qcomm platforms and D2C brands.
• Fast-track growth opportunities.
• Annual company retreat.