Key Account Manager (C2H Hiring)- Domestic Staffing

Role Summary

We are looking for a dynamic and client-focused Account Manager with proven experience in the Staffing industry- Domestic markets, particularly in handling Contract-to-Hire (C2H) requirements. The ideal candidate will be responsible for managing key client accounts, driving account growth, strengthening client relationships, and acting as the Point of Contact for all recruitment-related activities.

Key Responsibilities

• Manage and grow assigned client accounts within the staffing business.
• Act as the Single Point of Contactfor clients(Domestic), ensuring seamless communication and service delivery.
• Build and maintain strong relationships with hiring managers, stakeholders, and procurement teams.
• Conduct regular client meetings to understand hiring plans, business requirements, and workforce needs.
• Drive account mining by identifying new business opportunities, additional hiring requirements, and cross-selling staffing services.
• Collaborate closely with delivery and recruitment teams to ensure timely closure of C2H positions.
• Monitor hiring pipelines, submission quality, interview schedules, offer management, and onboarding.
• Ensure adherence to client SLAs, TAT, and quality metrics.
• Resolve client escalations promptly and maintain a high level of customer satisfaction.
• Prepare and present account reviews, hiring dashboards, hiring forecasts, and business updates to clients and internal leadership.
• Negotiate commercial terms, resource deployment timelines, and contract-related discussions whenever required.
• Work towards revenue growth, account profitability, and client retention.

Required Skills & Experience

• 15+ years of experience in the Staffing industry (Domestic markets)
• Hands-on experience managing Contract-to-Hire (C2H) staffing engagements.
• Strong experience in client relationship management and account management.
• Proven expertise in conducting client meetings and stakeholder management.
• Experience in account mining, farming existing accounts, and identifying business expansion opportunities.
• Excellent understanding of end-to-end recruitment lifecycle and staffing operations.
• Strong communication, negotiation, and presentation skills.
• Ability to coordinate with internal recruitment/delivery teams to ensure successful closures.
• Good analytical skills with experience in MIS reporting and account performance tracking.
• Ability to manage multiple client accounts simultaneously.

Preferred Qualifications

• MBA/PGDM or Bachelor's degree in Business Administration, Human Resources, or a related field.
• Experience working with enterprise clients in the IT staffing industry.
• Familiarity with ATS, CRM, and recruitment management tools.