Key Account Executive

ABOUT UNILEVER:

Job Purpose

The Key Account Executive (eCommerce) is responsible for driving business growth across online marketplace accounts by managing day-to-day customer operations, executing promotional plans, tracking sales performance, and ensuring excellent customer partnerships.

The role works closely with internal cross-functional teams and external eCommerce partners to deliver sales, market share, and profitability objectives

Key Responsibilities

Account Management

- Manage day-to-day operations of assigned eCommerce accounts.

- Build and maintain strong relationships with marketplace partners.

- Support Joint Business Planning (JBP) and customer growth initiatives.

- Coordinate account reviews and business performance discussions. Sales Business Growth

- Deliver monthly, quarterly, and annual sales targets.

- Drive assortment expansion, product availability, and online visibility.

- Identify growth opportunities through category and customer insights

. - Support new product launches and promotional activations.

Promotions Marketing Execution

- Execute promotional calendars across marketplace platforms

. - Coordinate banner placements, brand stores, and visibility activities.

- Work with marketing teams to ensure effective campaign deployment.

- Track campaign ROI and recommend optimization opportunities.

Data Performance Analytics

- Analyze sales, traffic, conversion, and market share performance.

- Prepare regular business reviews and sales reports.

- Monitor key KPIs including GMV, NSV, ROAS, inventory availability, and profitability.

- Generate actionable insights to drive growth. Operations Supply Chain Collaboration

- Partner with supply chain and customer service teams to ensure stock availability.