Key Account Executive (US/UK Client) Night Shift 6 PM -4 AM

Job Summary

We are looking for an experienced and client-focused Key Account Executive Sales (Scan to BIM) to manage and grow relationships with US-based clients in the Scan to BIM domain. The ideal candidate should have strong communication skills, excellent client handling capabilities.

The candidate will be responsible for managing key accounts, identifying upselling opportunities, coordinating with internal production teams, handling client communications during US business hours, and ensuring long-term customer satisfaction and revenue growth.

This role requires a proactive professional who can independently manage client relationships, conduct meetings with US clients, understand technical requirements, and convert opportunities into recurring business.

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Key Responsibilities

Client Relationship Management

• Manage and maintain relationships with existing US-based Scan to BIM clients.
• Act as the primary point of contact for key accounts.
• Build long-term partnerships through regular communication and proactive engagement.
• Understand client pain points and provide suitable BIM/Scan to BIM solutions.
• Conduct regular client meetings, presentations, and business review calls.

Sales & Business Growth

• Identify upselling and cross-selling opportunities within existing accounts.
• Generate additional business opportunities from current clients.
• Coordinate with the sales and delivery teams for proposal submissions and estimations.
• Support revenue growth targets for the Scan to BIM business unit.
• Follow up on leads, proposals, and pending opportunities.

Account Coordination

• Coordinate between clients and internal BIM production teams.
• Ensure smooth execution of projects and timely communication.
• Monitor project progress, delivery timelines, and client expectations.
• Handle escalation management and client concerns professionally.

Reporting & Documentation

• Maintain CRM updates, account status reports, meeting MOMs, and pipeline tracking.
• Prepare account growth plans and forecasting reports.
• Track client feedback and satisfaction metrics.

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Required Skills & Qualifications

Mandatory Skills

• Strong communication and presentation skills.
• Excellent spoken and written English.
• Experience handling US clients directly.
• Comfortable working in night shifts aligned with US time zones.
• Strong account management and relationship-building skills.
• Ability to understand technical project requirements.
• Strong negotiation and follow-up skills.
• Ability to coordinate across multiple departments.

Experience Requirements

• Minimum 1+ years in Account Management / Sales / Business Development.
• Experience handling international clients, especially US clients.

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Preferred Candidate Profile

• Strong interpersonal and client-facing personality.
• Self-motivated and target-oriented.
• Professional email communication and meeting management skills.
• Ability to handle client pressure and critical situations.
• Strong commercial understanding and business acumen.

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Shift Timing

• Night Shift (US Time Zone Support)
• Flexible availability based on client meetings and business requirements.