Key Account Executive E-commerce Product Listings FMCG

Key Account Executive E-commerce Product Listings (FMCG)

Job Profile Overview:

Role: Key Account Executive E-commerce Product Listings / Catalog Operations
Industry: Fast-Moving Consumer Goods (FMCG) / Retail / E-commerce
Experience Level: 2 to 4 Years
Key Focus: End-to-end catalog management, content optimization, inventory alignment, and platform sales support.

Key Responsibilities

1. Product Listing & Catalog Management

• Own end-to-end product onboarding, content creation, and catalog live-status across e-commerce and quick-commerce platforms (e.g., Amazon, Flipkart, Blinkit, Zepto, BigBasket, Instamart).
• Ensure 100% accuracy of product information, including high-resolution imagery, A+ content, bullet points, ingredients, nutritional information, and compliance labels.
• Monitor listing health continuously to resolve error codes, suppressed listings, or missing attributes promptly.

2. Account & Channel Operations

• Act as the primary operational point of contact for platform category managers and internal cross-functional teams (supply chain, marketing, and finance).
• Coordinate promotional schemes, price updates, and discount rollouts as per the monthly marketing calendar.
• Track stock availability, fill rates, and dark-store/warehouse replenishment plans to minimize stock-outs.

3. Performance Analytics & Reporting

• Generate daily, weekly, and monthly reports on key metrics including catalog visibility, conversion rates (CVR), out-of-stock (OOS) percentages, and return/RTO root causes.
• Maintain master trackers for new product launches (NPL) and ensure strict adherence to launch timelines.

Required Qualifications & Skills

• Education: Bachelors Degree in Business, Marketing, or a related field (MBA/PGDM is an added advantage).
• Experience: 2 to 4 years of hands-on experience in e-commerce operations, key account management, or marketplace cataloging, preferably within the FMCG sector.
• Platform Knowledge: Familiarity with Seller Central/Vendor portals for major e-commerce and quick-commerce ecosystems.
• Technical Skills: Advanced proficiency in MS Excel / Google Sheets (VLOOKUP, Pivot Tables, data validation).
• Soft Skills: Strong stakeholder management, multi-tasking abilities, and keen attention to detail.