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Kerb Shift Incharge
Yamuna International
Not specified · onsite · Posted 12d ago
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Section · 01
About this role
- Roles and Responsibilities
- Address customer inquiries, complaints, and emergencies promptly and professionally.
- Handle lost and found items, ensuring proper documentation and storage.
- Collaborate with security personnel in handling incidents and emergencies.
- Provide exceptional service to passengers at the kerbside, directing them to the appropriate services, and answering inquiries.
- Monitor and manage vehicle flow at the kerbside, ensuring compliance with airport regulations and safety protocols.
- Ensure that the kerb is free of congestion all times and vehicles exit without delay. Ensure revenue generation without leakages for kerb parking tickets. Managing VIP vehicles and Loading dock vehicles.
- Work closely with airport personnel, including security, baggage handling, Housekeeping, and transportation services, to ensure efficient operations.
- Address any issues or complaints from passengers promptly and effectively, escalating when necessary.
- Ensure adherence to airport policies, procedures, and safety regulations always.
- Ensure touts for cab / taxi are kept in check and such activities should not flourish / operate at any given point of time.
- Initiating checks and balance to pro-actively eliminate any possibility of touting activity or any other fail case of operations, which can lead to revenue loss or customer experience loss.
- Relay important information to passengers regarding flight status, transportation options, and airport facilities.
- Maintain accurate records of passenger interactions, incidents, and feedback for continuous improvement.
- Graduate with any area of specialization, relevant certifications in customer service or airport operations are a plus.
- Candidates should have good Computer/ IT Skills such as MS office and email correspondence.
- Should have good business communication skills both written and spoken English language and having knowledge of written/spoken local language. Ability to remain calm and composed in high-pressure situations. Proficient in using communication equipment and technology.
- Minimum experience of 2 to 3 years of handling Kerb operations
- Familiarity with airport operations, regulations, parking operations, kerb management, taxi/ cab operations and safety standards.
- Willingness to work in various shifts, including evenings, weekends, and holidays. Willing to relocate to Jewar / nearby location.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Yamuna International
Yamuna International
Financial Services
₹8.3L PA avg
Avg at Yamuna International
About
Noida International Airport is the upcoming greenfield airport at Jewar, which will enhance connectivity to and from Delhi NCR, Noida and Western UP. NIA, a confluence of Swiss efficiency and Indian hospitality, is envisioned to become Indias leading airport in terms of customer-service, outstanding efficiency, digital services and commitment to the minimal environmental impact. NIA will provide a modern and seamless passenger experience as well as a broad range of commercial offerings for families with children, elderly travelers as well as the travelling business community.
The airport is being developed by Yamuna International Airport Private Limited (YIAPL), a 100% subsidiary of Zurich Airport International AG, in close partnership with Government of Uttar Pradesh and Government of India.
As a diversified business and a listed company, Flughafen Zrich AG operates Switzerland’s most important transport and meeting hub – Zurich Airport. Flughafen Zrich AG has around 1,700 employees across four business areas. The company focuses on its core activities: national and international airport operator, operation of the commercial centres in the landside and airside areas, as well as management and further development of real estate at the Zurich location. As its fourth strategic pillar, Flughafen Zurich AG, manages through its international subsidiary, Zurich Airport International AG (ZAIA) airport concessions in Latin America and Asia.
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