Kenan L3 Support Specialist
Zenith System Solutions · Pune · onsite · Posted 57d ago
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled L3 Support Specialist with expertise in Billing/Kenan systems. The ideal candidate will be responsible for ensuring smooth system operations, handling critical incidents, and providing expert-level support for billing processes.
Location: Pune/Gurgaon (Hybrid - Pune preferred)
Shifts: 7 AM - 4 PM / 2 PM - 11 PM (Rotational Week-offs)
Key Responsibilities:
- Investigate, diagnose, and resolve complex code and system issues.
- Manage and maintain source code, ensuring best practices in version control.
- Handle incident management, service requests, and system restoration.
- Provide end-to-end billing support and assist with process optimizations.
- Collaborate with cross-functional teams to identify operational gaps and suggest improvements.
- Maintain and update database tables, support data modeling requirements.
- Ensure timely communication and reporting of issues to stakeholders.
Qualifications Skills:
- Strong experience in Kenan billing system or equivalent.
- Proficient in L3 Support operations - incident handling, defect resolution, service requests.
- Experience with database tables, data modeling, and SQL queries.
- Excellent problem-solving and analytical skills.
- Strong communication skills, with the ability to interact with technical and non-technical teams.
- Flexible to work in rotational shifts.
Selection Process:
- 1 Technical Round
- 1 Managerial Round (if required)
Why Join Us:
- Hybrid working model with flexibility.
- Opportunity to work on critical billing operations.
- Collaborate with a dynamic and skilled team.
Hybrid
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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About Zenith System Solutions
Zenith System Solutions
IT Services & Consulting
201-500
employees
1997
29 years old
Toronto
Canada
₹8.9L PA avg
Avg at Zenith System Solutions
About
Zenith System Solutions is an IT software and services-driven provider for telecom and financial services companies. We are committed to providing advanced integrated solutions that facilitate and add value to our long-term customers.
With over 200 experts worldwide, we offer a full spectrum of custom software services, including fixed-price projects, capacity, and talent augmentation. We specialize in business-critical, growth–enabling domains such as 5G , BSS/OSS, ,IoT, Data and AI, Cloud Digital transformations, integration and automation .
Our value proposition:
✓ 25 years of Telecommunications experience
✓ 200+ veteran experts, with an average of 10+ years' tenure
✓ 1st-time right recruiting
✓ Long-term customer relationships with a high level of satisfaction
✓ Multiple flexible engagement models to support customer needs
✓ Cost-effective integrated solutions, leveraging innovation, automation, and our IPs
✓ Global presence with on-shore, near-shore and offshore capabilities
✓ Deliver High-Quality and results driven services.
The combination of our vertical expertise and years of experience, proprietary tools, and advanced methodologies ensures the success of our customers and supports their business needs.
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