KBS Customer Care Associate

Job Title: Customer Support Agent †Elevator Industry

Job Summary:
Responsible for handling customer interactions related to elevator services, including inquiries, complaints, service requests, and follow-ups. Acts as the first point of contact to ensure timely resolution, customer satisfaction, and smooth coordination with the service and maintenance teams.

Key Responsibilities:

• Inbound Calls:
  • Receive and log customer calls regarding elevator breakdowns, maintenance requests, and general inquiries.
  • Provide accurate information on service schedules, warranty, and AMC (Annual Maintenance Contract) details.
  • Escalate urgent issues to the technical team for immediate action.
• Outbound Calls:
  • Follow up with customers on service completion, feedback, and satisfaction levels.
  • Remind clients about upcoming maintenance visits or AMC renewals.
  • Reach out to potential customers for service upgrades or new product offerings.
• Coordination & Documentation:
  • Maintain detailed call logs in CRM systems.
  • Coordinate with field technicians and service managers to ensure timely resolution.
  • Prepare daily/weekly reports on call volumes, resolutions, and customer feedback.

Skills & Qualifications:

• Strong communication skills in English and local languages.
• Customer-focused with problem-solving abilities.
• Basic knowledge of elevator systems and service processes (training will be provided).
• Proficiency in MS Office and CRM tools.

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