Kannada Voice Process

Key Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer concerns related to bookings, deliveries, payments, cancellations, and driver support.
• Track orders and provide timely updates to customers.
• Coordinate with operations and driver partners to ensure smooth order fulfillment.
• Escalate complex issues to the appropriate teams and ensure timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure high customer satisfaction by providing prompt and effective solutions.
• Meet daily productivity, quality, and service-level targets.
• Follow company policies and maintain data confidentiality.