KAM (Pune)

Roles & Responsibilities include:-

• Responsible for Account Management, New Business Development (NBD), revenue and profitability.
• Build bespoke solutions and pricing.
• Coordinate with internal and external tech stakeholders to improve on the current tech product capability.
• Manage and grow existing clients.
• Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities.
• Conducting business reviews with clients and focusing on service delivery experience.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring performance against service level agreements and flagging potential issues for timely resolution.