Junior Testing &amp Support Executive

Job Responsibilities

Software Testing

• Perform manual testing of Android, iOS, Web, and Admin Panel applications.
• Prepare and execute test cases based on project requirements.
• Identify, document, and report software bugs with clear reproduction steps.
• Verify bug fixes and perform regression testing before releases.
• Test new features and ensure they meet quality standards.
• Check UI/UX consistency across different devices and browsers.
• Assist senior QA engineers during release cycles.
  
  

Customer & Technical Support

• Handle client support requests via email, WhatsApp, phone, and ticketing systems.
• Understand customer issues and provide first-level troubleshooting.
• Escalate technical issues to the development team when required.
• Follow up with clients until issues are resolved.
• Maintain proper documentation of reported issues and resolutions.
• Assist in software deployment, user onboarding, and basic training sessions.
  
  

Documentation

• Prepare bug reports and testing documents.
• Maintain release notes and issue logs.
• Create simple user guides and FAQs when required.
  
  

Required Skills

• Basic understanding of software testing concepts.
• Good knowledge of Android apps, websites, and web applications.
• Strong attention to detail.
• Good analytical and problem-solving skills.
• Excellent communication skills in English.
• Ability to explain technical issues clearly to both clients and developers.
• Basic knowledge of Microsoft Excel, Word, and Google Workspace.
• Willingness to learn new technologies and business domains.
  
  

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, BCA, BSc Computer Science, MCA, or related field.
• Freshers with strong interest in Software Testing are encouraged to apply.
• Internship or academic project experience in software testing is an added advantage.
• Basic knowledge of SQL, APIs, Postman, or bug tracking tools (Jira, Trello, ClickUp, etc.) is a plus.
  
  

What We Offer

• Opportunity to work on international software projects.
• Hands-on experience with modern web and mobile technologies.
• Mentorship from experienced developers and QA professionals.
• Career growth opportunities in Quality Assurance, Business Analysis, Product Management, and Customer Success.
• Friendly and collaborative work environment.
• Performance-based salary revisions and career advancement.
  
  

Who Should Apply

We Are Looking For Candidates Who

• Have excellent observation skills.
• Enjoy finding problems and improving software quality.
• Are patient and customer-friendly.
• Can communicate professionally with clients.
• Are eager to build a long-term career in Software Quality Assurance and Technical Support.