Junior Specialist, Productivity Support

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

As a Junior Specialist – Productivity Support Team (PST), you will support day-to-day operational and administrative tasks by executing structured workflows across expenses, travel coordination, office engagement, and documentation. This role is focused on accurate execution, process adherence, and timely completion of tasks while working closely with team members and stakeholders. You will operate within defined SOPs and receive guidance on prioritization and decision-making.

A Day in the Life of a Junior Specialist:

Upload and track expense claims in internal tools, ensuring all required details and approvals are complete

Assist in travel bookings (flights, hotels) based on instructions from stakeholders or senior team members

Support calendar scheduling by coordinating meeting availability and sending invites

Maintain trackers (Google Sheets/Jira) by updating request status, timelines, and completion details

Support execution of office engagement activities (e.g., vendor coordination, logistics setup, material tracking)

Follow SOPs and checklists to complete assigned tasks accurately and consistently

Respond to stakeholder requests and queries within defined timelines

Escalate issues such as missing approvals, unclear instructions, or delays to senior team members

Maintain proper documentation of actions taken for each request

Skills & Qualifications:

Bachelor’s degree from a reputed institution

0–2 years of experience in operations, administrative support, coordination, or similar roles

Strong attention to detail and ability to handle repetitive and structured workflows with high accuracy

Basic proficiency in Google Workspace (Sheets, Docs, Gmail, Calendar)

Familiarity with tracking or ticketing tools (e.g., Jira) is a plus

Strong organizational and time management skills with the ability to manage multiple tasks simultaneously

Clear and professional communication skills (written and verbal)

Ability to work collaboratively with team members and stakeholders

Basic familiarity with tracking tools (e.g., Jira) is a plus

Ability to handle sensitive information (expenses, schedules) with discretion

Familiarity with AI tools for documentation, summarization, or workflow support is a plus

Willingness to learn tools, workflows, and new processes

Benefits: 

An incredible team of smart and supportive people

A competitive compensation package, including attractive medical insurance

Amazing perks – think catered lunch every day, Ping Pong, etc.

Daycare/creche facility for kids

The chance to create a better healthcare experience for millions of patients!

Corporate wellness programs with Headspace

Cellphone and wifi reimbursement

Competitive parental leave

Sabbatical leave (over 5 years)

Annual sponsored health check-ups

Zocdoc is certified as a Great Place to Work 2025-2026

About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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