Junior Service Desk Engineer

Job Details

• Job Family: User Support (India)
• Travel Required: None
• Clearance Required: None

Responsibilities

• Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.
• Provide technical assistance to global users through calls, chats, and tickets.
• Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.
• Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
• Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
• Escalate or route complex issues to next-level IT support teams following standard procedures.
• Maintain proper documentation of incidents, solutions, and user interactions.
• Follow IT policies, processes, and information security guidelines.
• Work in night shifts to support users across the USA and other global locations.

Requirements

• Engineering / Science graduate (or equivalent qualification).
• Experience Criteria: Fresher.
• Strong verbal and written communication skills in English.
• Basic hands-on knowledge of laptops, desktops, and peripherals.
• Understanding of operating systems (Windows) and MS Office tools.
• Good problem solving and analytical skills
• Ready to work in rotational shifts covering 24/7 support

Nice to Have

• Strong problem-solving mindset and willingness to learn.
• Ability to quickly grasp new tools, technologies, and processes.
• Good customer service orientation and teamwork skills.

Key Competencies

• Customer Focus
• Communication Collaboration
• Analytical Thinking
• Learning Agility
• Process Adherence

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.