Junior Sales Executive

Job Description
Position: Junior Sales Person Studio
Company: Miscellanea Venture Pvt Ltd
Website: www.miscellanea.co.in
Office Timing: 10:00 AM to 7:00 PM
Reporting To: Showroom Manager
Role Summary
The Junior Sales Person is responsible for supporting the customer experience, assisting the Framing Consultant, maintaining the studio floor, handling customer queries, preparing basic quotations, managing display stock, and ensuring smooth day-to-day sales operations.
Key Responsibilities
A. Customer Assistance

• Greet customers politely and guide them to the right consultant.
• Understand basic requirements of customers and route them appropriately.
• Provide basic information on frame types, glass options, mountboards, and pricing.
• Assist in explaining running offers, pricing, and delivery timelines.

B. Floor Sales Support

• Maintain frame and mountboard display areas.
• Keep samples clean, arranged, and updated.
• Ensure price tags and codes are correctly placed.

C. Order Support

• Assist in filling preliminary details in the order form.
• Help in attaching artwork photos, scanning documents, and basic data entry.
• Support the senior consultant in measurement, artwork intake, and safe handling.

D. Billing & Payment Assistance

• Explain the payment modes to customers.
• Assist in cash/UPI/card handling under supervision.
• Update basic entries in billing software / daily sales register.

E. Coordination & Communication

• Follow up with the production team when assigned.
• Call customers for pickup reminders or basic updates.
• Update order status sheets daily.

F. Housekeeping & Studio Maintenance

• Ensure studio cleanliness and sample area upkeep.
• Help in unpacking, arranging stock, and managing store shelves.

KRAs Junior Sales Person

1. Proper customer greeting and assistance.
2. Correct information and communication to customers.
3. Proper maintenance of display and sample area.
4. Accuracy in preliminary data entry and order support.
5. Smooth coordination between customer and consultant.
6. Daily reporting and task completion.
7. Zero customer complaints related to behaviour or misinformation.
8. Clean and organized studio environment.
9. Timely support in billing, follow-ups, and communication.
10. Improvement in sales conversions through effective support.

SOP Junior Sales Person
A. Start of Day

• Clean frame displays, mountboard racks, and glass samples.
• Check sample availability and report missing samples.
• Open billing system, register, and order status sheet.

B. Customer Handling SOP

1. Greet customer within 10 seconds of arrival.
2. Ask basic questions: (greet & meet)
3. Inform the senior consultant when customer requires detailed consultation.
4. Offer water or seating to customers when needed.

C. Artwork Handling SOP (Supporting Role)

• Receive artwork carefully only under supervision.
• Use gloves and clean surface for handling.
• Never fold, roll, or press any artwork.
• Hand artwork only to assigned consultant or manager.

D. Billing & Payment SOP

• Verify prices before assisting in billing.
• Accept payment only after senior approval.
• Update entry in daily sales register.
• Never hand over order without payment confirmation.

E. Coordination & Follow-up SOP

• Call customers for pickup when instructed.
• Update customers politely for any delays.
• Update the studio manager about repeated customer concerns.

F. End of Day SOP

• Clean studio surface and sample area.
• Close billing software & verify daily entries.
• Update pending work list and handover to manager.

Perks and benefits

Provident fund, Employee state insurance, Festive Bonus, Sales incentives