Junior Renewal Manager

Key Responsibilities

• Manage the complete customer renewal lifecycle, from identifying upcoming expiries to successful renewal closure.
• Maintain and manage a healthy renewal pipeline and forecast.
• Engage with customers well in advance of subscription/contract expiry dates.
• Understand customer requirements, usage, business needs, and potential risks that may impact renewal.
• Develop and maintain strong relationships with customers and key decision-makers.
• Prepare renewal quotations, commercial proposals, and pricing options in coordination with internal teams.
• Negotiate pricing, terms, quantities, and renewal conditions while protecting company margins.
• Identify upselling and cross-selling opportunities during the renewal process.
• Coordinate with Sales, Finance, Technical Support, Customer Success, and other internal teams to resolve customer concerns and facilitate renewals.
• Follow up consistently with customers and partners to ensure timely payments and renewal completion.
• Track and reduce customer churn, non-renewals, and revenue leakage.
• Maintain accurate customer, contract, opportunity, and renewal information in CRM systems.
• Provide regular renewal forecasts, pipeline updates, and management reports.
• Handle customer objections and negotiate effectively to retain accounts.
• Monitor competitor activity and customer feedback to identify potential retention risks.
• Ensure all renewal activities comply with company policies, pricing guidelines, and approval processes.

Key Performance Indicators (KPIs)

• Renewal Rate / Gross Renewal Rate
• Renewal Revenue / ARR Retention
• Customer Retention Rate
• Churn Rate
• Renewal Forecast Accuracy
• On-time Renewal Percentage
• Upsell / Cross-sell Revenue
• Renewal Pipeline Coverage
• Average Renewal Cycle Time
• Outstanding Renewal Value

Required Skills

• Strong account management and relationship-building skills
• Proficiency with CRM systems such as HubSpot in must
• Excellent verbal and written communication. English and Hindi Preferrable.
• Strong negotiation and objection-handling skills
• Commercial and business acumen
• Ability to manage multiple customer accounts and deadlines
• Strong follow-up and coordination skills
• Analytical and problem-solving ability
• Good knowledge of MS Excel / Google Sheets
• Ability to work independently and meet revenue targets

Preferred Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Experience in SaaS, subscription-based software, IT services, or technology sales is preferred.
• Experience handling B2B customers, channel partners, or enterprise accounts will be an advantage.