Junior Manager - Sales and Operations

⚠️ Please note before applying: The salary range for this role is capped at ₹7 LPA. If your expected CTC is well above ₹7 LPA, please do not apply — it will not be a fit, and we don't want to waste your time or ours.

Junior Manager – Sales & Operations

Futwork | Marol, Andheri East, Mumbai (5–7 min walk from the metro)

About Futwork

Futwork runs AI + human voice calls for enterprises, handling both inbound and outbound calling. We power 10M+ conversations a month for top companies like Amazon, Flipkart, Paytm, Lenskart, Shiprocket and BharatPe across logistics, e-commerce, fintech, education and more.

About the Role

You will lead a team of Team Leads, where each Team Lead runs one or more sales processes with their own team members under them. Your job is to make sure these processes hit their sales targets, that the right strategies are being followed, and that productivity stays high across the board. You will report to the Vertical Head of your assigned vertical.

In short: you own the sales performance of multiple processes, through the Team Leads who report to you.

What You'll Do

• Manage a group of Service Coordinators (Team leads), each responsible for one or more sales processes.
• Track and drive the performance of each Service Coordinators (Team leads) and their team.
• Discuss, build and roll out strategies to improve productivity and sales numbers.
• Make sure team members are executing the right way, and that good strategies are actually followed on the ground — not just planned.
• Map and monitor productivity across all your processes.
• Do root cause analysis (RCA) when targets are missed — find the real reason behind performance gaps and fix them.
• Work closely with the QA and coaching teams to run team improvement activities and track whether they are actually working.
• Handle client communication — set the right expectations and say the right things at the right time.
• Read and understand performance numbers, and use them to take smart decisions.
• Report progress, blockers and results to your Vertical Head.

What We're Looking For

• A proven track record in sales. A mix of sales + edtech sales experience is preferred.
• A couple of years as a Sales Team Lead with a strong track record — for the right person, this role is a promotion opportunity into management.
• Analytical thinker who is comfortable with numbers and can spot what's working and what's not.
• High energy and drive — someone who enjoys chasing and hitting sales targets, and can motivate a team to do the same.
• Strategic mindset, but also able to act fast in the short term to protect targets.
• Strong communication skills in English and Hindi (both are a must).
• Good with Excel / Google Sheets for tracking and reporting.
• Tech-savvy — comfortable using customer CRMs and other tools.
• Able to handle client conversations with confidence and say the right things.

Details

• Salary: ₹5–7 LPA
• Location: Marol, Andheri East, Mumbai — 5–7 minute walk from the metro station.
• Work mode: On-site preferred. Remote candidates may be considered if the fit is right.
• ⚠️ One more time: This role pays max 7 LPA. If your expected CTC is significantly higher than ₹7 LPA, please do not apply.