JUNIOR MANAGEMENT-CUSTOMER RETENTION Professional
Casagrand Builder · Bengaluru · onsite · Posted 57d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle customers who are considering cancellation, discontinuation, or switching to competitors.
- Understand customer concerns and provide suitable solutions to retain them.
- Conduct outbound calls and follow-ups with existing customers.
- Negotiate and offer approved retention solutions, plans, or benefits.
- Identify the key reasons for customer churn and maintain accurate records.
- Coordinate with Sales, Operations, Finance, Product, and Customer Support teams to resolve customer issues.
- Follow up with customers after issue resolution to ensure continued satisfaction.
- Maintain strong relationships with existing customers.
- Meet monthly retention, renewal, revenue, and customer satisfaction targets.
- Maintain accurate CRM records of customer interactions and outcomes.
- Prepare reports on churn, retention performance, customer feedback, and recurring issues.
- Escalate complex or high-value customer cases to the appropriate team.
Sourced from naukri
Skills
Customer Retentioncustomer satisfactionCustomer Supportcrmcustomer feedbackOutboundoutbound callsSwitchingoperationsSalesfinance