JUNIOR GUEST RELATION OFFICER
Hilite Group · Not specified · onsite · Posted 40d ago
Undisclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Graduation
- Communicating with customers through phone, email, chat, and in person.
- Understanding customer needs, questions, and concerns.
- Handling customer complaints and resolving issues professionally.
- Maintaining positive and long-term customer relationships.
- Following up with customers regarding inquiries, orders, services, or complaints.
- Providing accurate information about products, services, pricing, and policies.
- Recording customer interactions and updating customer information in CRM systems.
- Coordinating with sales, operations, technical support, and other departments to resolve customer issues.
- Collecting customer feedback and reporting recurring problems to management.
- Supporting customer retention and satisfaction initiatives.
- Assisting with sales opportunities, renewals, or additional services when appropriate.
- Preparing customer reports and maintaining relevant documentation.
- Meeting customer-service targets such as response time, resolution time, and satisfaction scores.
- Following company policies and maintaining professionalism and confidentiality.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer RetentioncrmTechnical Supportcrm systemscustomer feedbackCustomer ComplaintsGuest RelationoperationsSalesCustomer Relationships
About HiLITE Group
Hilite Group
Real Estate
1.0k+
employees
1996
30 years old
Calicut, Kerala
IN
₹4.7L PA avg
Avg at HiLITE Group
About
Hilite Group operates across diverse sectors including real estate and education, focusing on innovative projects and sustainable growth in Kerala.
Industries
Real Estate
Employee ratings
3 reviews
4.5/ 5
Culture
5.0
Career growth
4.7
Work-life
4.3
Employees rate it well for
Company Culture50Job Security45
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