Junior Executive - Command Centre

About the Job Role

Responsible for handling customer queries, tracking deliveries, coordinating with drivers and internal teams, resolving issues, and providing timely shipment updates to ensure customer satisfaction.

Role & responsibilities

• Handle customer queries and provide timely updates.
• Coordinate with customers, drivers, and internal teams.
• Track deliveries and resolve customer issues.
• Manage escalations and ensure timely resolution.
• Maintain accurate reports and customer communication

Preferred candidate profile

• Graduate in any discipline.
• Candidates with 1-2 years of experience can apply.
• Basic knowledge of MS Excel and email.
• Good communication and coordination skills.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational shifts, if required.