Junior Customer Support Executive

Role & responsibilities

• To prepare QA documentation in word, Excel, PPT etc, based on inputs received from Customers / Other departments
• To review and understand the contents of the Documents / Inputs received.
• To coordinate with customers / departments regarding quality documentation requirements.
• To carry out data entry activities to transfer the data from the documents to other relevant formats like Excel, Word, etc.
• To prepare / collate documents as required by ISO 9001; ISO 14001; ISO 45001 Management Systems
• Ensuring accuracy and timeliness of the documents being prepared.
• Manage on real time basis, the relevant Document Folders
• Responsible for version control of the documents prepared, to ensure that only valid and latest version of the document are available for use.
• Responsible for updating the documents to enable easy access and ease of traceability by all authorized stakeholders and for auditing purposes.
• To communicate internally and externally in a professional manner on matters related to the Documentation activity.
• Responsible for maintaining confidentiality of documents handled
• Other duties as requested from time to time