Junior Customer Support Executive
Mantle Solutions · Kochi · onsite · Posted 40d ago
About a minute. You'll make an account on the way through.
About this role
- Handle customer queries and provide timely and accurate resolutions.
- Respond to customer requests through calls, emails, chats, or other communication channels.
- Understand customer concerns and provide appropriate support and guidance.
- Escalate complex issues to the relevant team when required.
- Maintain accurate records of customer interactions and queries.
- Follow up with customers to ensure their concerns are resolved.
- Maintain a professional and positive relationship with customers.
- 0-1 year of experience in Customer Support, Customer Service, or a related role.
- Excellent verbal and written communication skills.
- Good customer query handling and problem-solving skills.
- Ability to communicate politely and professionally with customers.
- Basic computer knowledge and ability to learn new tools and systems.
- Ability to work effectively as part of a team.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Mantle Solutions
Mantle Solutions
IT Services & Consulting
750
employees
Kochi
JP
₹3.1L PA avg
Avg at Mantle Solutions
About
Mantle Solutions is the registered offshore technology and professional services firm for LuLu Group International, a highly diversified conglomerate with business entities worldwide. Combining our digitally driven innovation and expertise in end-to-end operations, we connect every dot, reimagine the processes and reinvent the way LuLu Group works. From accelerating digital transformation, streamlining accounting services, structuring business processes, and managing HR services, we help LuLu Group carve the path of sustainable and lasting business outcomes.
Mantle Solutions began its operations in 2018 as an offshore IT service and BPO centre with its office in LuLu Cyber Tower- 2, Kochi. The company encompasses a staff strength of more than 1000 professionals, delivering services across a broad range of needs, creating a sustainable competitive advantage for LuLu Group International.Mention about your company profile, things you would want to highlight to jobseekers
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