Junior Customer Service Executive
Tata Communications · Chennai · onsite · Posted 58d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them, providing excellent customer service.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback and provide insights to improve overall customer experience.
- Work closely with the team to achieve project goals and objectives.
- Strong understanding of platform planning and network design principles.
- Excellent communication and interpersonal skills for effective teamwork.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving skills to analyze complex issues and develop creative solutions.
- Proficient in using computer systems and software applications for task management.
- Strong attention to detail to maintain accurate records and reports.
Sourced from naukri
Skills
Customer ServiceNetwork PlanningNetwork DesignSLAoperationsProject Planning
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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