Junior Customer Service Executive
Tata Communications · Chennai · onsite · Posted 58d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them, focusing on quality and customer satisfaction.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Analyze data and metrics to identify areas for improvement and implement changes.
- Develop and maintain documentation of processes and procedures.
- Provide excellent customer service through various communication channels.
- Strong understanding of platform planning and network design principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and organizational skills with attention to detail.
- Experience with customer service tools and software is an added advantage.
- Ability to work collaboratively as part of a team.
Sourced from naukri
Skills
Customer Serviceservice deliveryNetwork PlanningNetwork DesignSLAoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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