Junior Customer Service Executive - Program Management
Tata Communications · Chennai · onsite · Posted 57d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback and provide insights to improve platform planning and network design.
- Work closely with the program management team to achieve business objectives.
- Strong understanding of platform planning and network design principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and organizational skills.
- Experience with customer service tools and software.
- Ability to collaborate effectively with cross-functional teams.
- Company name: Tata Communications Ltd.
- Industry: IT Services Consulting.
Sourced from naukri
Skills
Customer ServiceProgram ManagementNetwork PlanningNetwork DesignSLAoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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